Koala Automotive Repair

Tori Burton a month ago

GREAT experience with this shop!! I recently called in a panic looking to get a bypass kit installed on my son’s 2009 Tundra and to also have a complete inspection performed on his truck. Another shop in town had quoted me an outrageous amount and I needed to have the work done asap! Mark and Andrew were extremely helpful and were able to get the truck into their shop the very next day. They communicated everything clearly, kept me informed during the entire repair process, and just made the overall experience super easy. They both genuinely cared about making sure everything was taken care of properly and I really appreciate how professional and efficient they were. I would definitely recommend them to anyone looking for a trustworthy mechanic :)

N2FSU 2 months ago

On a rainy weekday, my wife came home with a nail in her tire and air steadily leaking out. Not wanting to risk a drive across town I found Koala on Google Maps. The reviews looked good and they are located less than 10 minutes from my house so I gave it a shot. Made a quick phonecall and they said sure, we can fix your tire right now. When I walked in their office I was greeted by Mark and Andrew who were both very friendly and professional. I showed Andrew which tire and where the nail was and he had it fixed in about 10 minutes while I talked to Mark about possibly working on another vehicle of mine. After the repair they refused to charge me and said to just give them a good Google review. Gladly done! They made such a good impression on me that I will be a repeat customer. It's hard to find friendly reliable service like this anymore. Check them out!

Joshua Grella 4 months ago

They were able to get us in really quickly and remove a bolt that had punctured our tire and go a patch job! Also was able to get us a good quote for new tires!

MacKenzie Wetzel 7 months ago

My family and I have used this shop for years. They always deliver the highest quality customer care. I never feel cheated and trust them completely. I never feel talked down on as a woman with little car knowledge. All are honest workers who always want to keep you safe. Ryan was very friendly, and thorough in sharing the details of future upkeep he found during the inspection with the oil change. He also provided an estimate then for the future service and what I could expect so I could be prepared. Thanks for always making me feel safe on the road and in the shop.

Emery Julian 7 months ago

While the staff was very friendly and nice to talk to, either their mechanics don't know what they're doing or they are hustling you for parts you don't need. I brought my car in and had to pay 180 dollars and wait multiple days before they found the "issue" and was told I needed to pay 700 dollars for spark plugs which is an insane quote and a VVT solenoid which was actually a fair price. These did not fix the issue with the car and was told I needed to spend another thousand or more for a timing belt which didn't make sense for the nature of the issue. I ended up taking my car back and bringing it to a different shop that discovered the real issue in under an hour which was an exhaust issue that they completely fixed for 350 dollars. I would highly advise against bringing your car here.